Frequently asked questions

Is PassportFrame a government website?: No. We are an independent service that formats photos to common official requirements. Always verify current rules on your government's site before submitting.
Can I preview before paying?: Yes. Upload a selfie, run the checks, and review a watermarked preview. You only pay if you want the clean digital JPEG and print PDF.
What do I get after payment?: A digital JPEG sized for online applications and a 4×6 inch PDF with multiple copies for printing at a pharmacy.
Can I wear glasses?: It depends on the document. US passport rules generally prohibit glasses in new photos. UK and other specs may differ — our checker flags issues for your selected document.
How long are download links valid?: Paid downloads are available for several days (see your download page). Upload a new photo if your link expires.
What if my photo is rejected?: See our money-back guarantee. Email support with the official rejection notice and your order ID.