Our money-back guarantee

If the government rejects the exact file we gave you, email support@passportframe.com with their notice within 30 days. We'll refund you or help fix the photo at no extra cost.

That doesn't cover mix-ups on your side — wrong document type, editing the file after download, or submitting a different picture than the one we processed.

Include your order ID from the receipt email and we'll sort it out, usually within one business day.